Recruitment

G2 Sports Betting (G2SB) Service Manager/Project Manager

G2SB is a leading provider of software to the Bookmaking and Lottery industries.

Job Description:

This role is specific to G2 SB in terms of being a combined Service and Project Management role. Each of these are well understood Industry best practices. Inside G2SB we have define this role with two distinct descriptions, namely one in terms of Service Manager and other in terms of Project Manager..

Key Responsibilities:

In terms of Service Management we use ITIL as a best practices framework to explain the domains of responsibilities we expect of individuals in the Service Management role

• Service Support
  • Problem Management - All deferred and de-escalated bugs, problems etc become responsibility of Service Manager, who may in conjunction with the Project Management Role resolve items with either maintenance releases, or out of cycle releases.
  • Change Management - Co approver with Head of Support to all changes to the Production System; otherwise, Service / Project Manager will manage all changes in a cost effective manner.
  • Release Management - Owner of the schedules, planning, communicating etc.
• Service Delivery
  • Service Level Management - accountable to negotiate, set in place, and monitor and report on KPI (and remedial actions)
  • Financial Management - In so ensuring the relationship is profitable

Additional notes in respect of the Service Manger role following are expected:

• Point of Contact (POC) for all matters related to the programme with such customer, e.g. ongoing project(s) and the IT services (e.g. DBA, Infrastructure and Support).
• Assist Account team to manage the relationship between customers, 3rd party suppliers and G2 resources and most specifically ensure estimates are provided by teams and revised as and when required.

In respect of Project Management part of the role, G2SB has developed own delivery mechanics to match different customer and industry expectations. PM is expected to be aware of categories and apply techniques in cost effective manner. Main responsibility points are:

• Deliver projects according to best practices used inside G2SB, including but not limited to owing plans, various control artefacts (WBS, estimates, issues/risk lists etc), delegating, controlling and reporting.
• Assist Support during handover and assist Account Management team to establish Service Level Agreements and remain escalating POC for non conformance of delivery.
• Manage the programme profitably
• Be main, first and only POC for the given Projects and Programme with customer

In respect of the general day to day operational management, the role is expected to:

• By understanding customer needs assist with product roadmaps (Product Group)
• Suggest and follow through on changes to G2SB delivery processes
• Chair Project Group and Steering meetings

Experience:

• Knowledge of the bookmaking and lottery industry is desirable
• Knowledge of Finsoft products and technology is highly desirable
• Proven track record in Customer Service related role
• Work experience in an online environment would be advantageous
• Excellent written and verbal communication skills
• Ability to work under pressure and on own initiative
• Highly analytical
• Good commercial acumen
• Ability to work in a team environment
• Enthusiastic and flexible working attitude

Salary:

Negotiable.

To Apply:

Please email a copy of your CV to our HR Manager (hr@finsoft.com) and reference the job title in the subject line.